Refund policy

RETURN & REFUND POLICY

Last Updated: 28 September 2026

At VivaaBoutique, we want you to have a smooth and happy shopping experience. If you receive a damaged, defective, incorrect, or wrong product, we are here to help.

1. RETURN ELIGIBILITY

You can request a return within 7 days of receiving your order if:

• The product is damaged or defective.
• You received the wrong product, size, or color.
• The product received is significantly different from the product shown on our website.
• The product is unused and is in its original condition with all tags and packaging intact.

Products that have been worn, washed, altered, damaged by the customer, or returned without original tags and packaging may not be eligible for return.

2. NON-RETURNABLE PRODUCTS

The following products may not be eligible for return:

• Used or washed products.
• Products without original tags.
• Customized or personalized products.
• Products damaged due to customer handling.
• Clearance or final-sale products, where specifically mentioned on the product page.

3. HOW TO REQUEST A RETURN

To request a return, please contact us within 7 days of delivery.

Please provide:

• Order number.
• Name used while placing the order.
• Reason for return.
• Clear photos/videos of the product, if required.
• Photos of the package and shipping label, where applicable.

Our team will review your request and provide further instructions.

4. RETURN SHIPPING

If you receive a damaged, defective, incorrect, or wrongly shipped product due to an error from our side, VivaaBoutique may arrange or reimburse the return shipping charges, subject to verification.

For other eligible returns, return shipping charges may be borne by the customer.

5. REFUNDS

Once we receive and inspect the returned product, we will notify you regarding the approval or rejection of your refund.

If your refund is approved, the refund will be processed to your original payment method, where applicable.

The time taken for the refund to reflect in your account may vary depending on your bank or payment provider.

6. EXCHANGE

If you want to exchange an eligible product for another size or product, please contact us within 7 days of delivery.

Exchanges are subject to product availability and eligibility under our return policy.

7. DAMAGED OR INCORRECT PRODUCT

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.

Please do not wear, wash, alter, or remove the tags from the product before contacting us, as this may affect your return or exchange eligibility.

8. ORDER CANCELLATION

Cancellation requests must be made before the order has been shipped.

Once an order has been shipped, cancellation may no longer be possible. In such cases, you may request a return according to our return policy.

9. SHIPPING CHARGES

Original shipping charges, if applicable, may be non-refundable unless the return is due to a damaged, defective, incorrect, or wrongly shipped product.

10. CONTACT US

For any questions regarding returns, exchanges, or refunds, please contact us:

VivaaBoutique

Email: contact.vivaaboutique@gmail.com

WhatsApp: +91 7067598818

Website: https://vivaaboutique.com/

We reserve the right to review each return, exchange, and refund request and determine eligibility according to the conditions mentioned above.

Thank you for shopping with VivaaBoutique! ❤️